Hospitality Department

The Hospitality Department is responsible for smooth relations onboard Snowpiercer.

History

When Snowpiercer departed, Melanie Cavill was the head of Hospitality. After being overthrown in Season 1, she is replaced by Ruth Wardell, who is then fired by Wilford and the role is given to Kevin McMahon until his death.

There are also many apprentice hospitality members, which Kevin was originally, before being promoted on Big Alice.

The Head of Hospitality uniform is either a higher-cut teal jacket with a matching skirt for women, or a full teal suit for men. Lower rank hospitality members wear either a low-cut teal jacket with matching pants for women or a gray suit with teal striped tie for men.

Members of Hospitality often mention protocol manuals, and one specifically for New Years celebrations is in one of the drawers in the Hospitality Office.

Members

Melanie Cavill (Former)
Ruth Wardell (Former)
Kevin (Deceased)
Tristan (Head of Department)
Zarah Ferami (former)

Appearances

First

Announcements

Episode 1: First, the Weather Changed.

“	Attention all passengers. Wilford Industries wishes you a good morning. The temperature outside is minus 119.6 degrees Celsius. As we enter the Yukon Territory of the former Canada, we remind you, for your personal safety, be prepared to brace. We are 6 years, 9 months, and 26 days from departure. At the tone, the exact time will be 0800 hours.	”
	— Melanie Cavill, announcing through the P.A. system.

Episode 2: Prepare to Brace.

“	Do you think I want to be here? Eh? That Mr. Wilford wants me to be doing this? Snowpiercer is all that's left of the world. Each of us has a personal responsibility to the Engine Eternal. You Tailies barely have to do anything. Yeah? Just sit around and don't rebel.	”
	— Ruth announcing to The Tailies before taking Suzanne's arm as a punishment for rebellion.

“	Despite your violence yesterday, and grave hand of fate hanging over our heads this very second, Mr. Wilford believes that children deserve an education in skilled or unskilled labor, and so we are proceeding with apprenticeship selection. The names are as follows. Mikala Mwanza...Mia Kaisheck...and the boy they call Miles and Miles. Should your families choose to accept his invitation, you have one hour to get ready for your new lives uptrain.	”
	— Ruth announcing to The Tailies about children apprenticeship selection.

Episode 3: Access is Power.

We all know it’s been a tough 48 hours. It seems the events have been on Mr. Wilford’s mine as well. He’s written a personal message for us all. To my loyal and trusted crew, without whom this mission could never succeed. In this time of adversity, I ask you, the lead stewards of humanity, to remain unshaken in spirit and resolve, as you’ve done so nobly these past seven years. By your steady hand, we will ride out this hardship, and outlive the ice. Bound by our cause and our need. Wilford.|Melanie reading Mr. Wilford's letter to the First Class, after the train has been damaged.}}

WIP

Gallery